- Orders come into our department by phone, fax, or email.
- The order is reviewed for accuracy. All new prescriptions must include the patient's
name, date of birth, physician name, physician phone number, drug/ item name, drug
strength, quantity, and amount of refills. NOTE: For medical supply orders
information such as the patient's height and weight may be necessary. Also it may
be necessary to specify exactly what item is desired. EX: Mentor 14FR Male
Catheters, and not just "Catheters".
- Our database is checked to ensure that we have record of the patient's name,
address, and personal file. NOTE: Every patient (eff: 6/1/2009) has a detailed file which
notes their address, contact information, past order history, and other relevant
information. As a pharmacy all HIPPA guidelines are followed to ensure the security
of patient personal information.
- We proceed with checking the patient's coverage, if embassy sponsored or covered
by insurance pre-authorization may be necessary. For self pay patients, we will
confirm the method of payment.
- The medications or supplies are then filled per embassy, insurance, or patient
guidelines. If we do not have enough of an item in-stock to completed the order,
generally speaking the balance of the order will be available the next business day.
NOTE: If the patient is embassy sponsored or covered, all orders must be filled per
the pre-determined guidelines.
- The completed order is then reviewed for accuracy and prepared for delivery to the
patient. NOTE: It is important to let us know as soon as possible if the patient has
moved or changed phone numbers.
- We have two main local delivery periods, 9am-5pm and 5pm-11pm. If a special
delivery time is necessary, we will do our best to accommodate the patient's needs.
For orders traveling outside the Baltimore/ DC metro area, we commonly used UPS
and Fedex to deliver such orders. Generally speaking all orders which are
completed Monday - Friday are shipped for next day delivery, unless otherwise
required. The delivery date of orders traveling outside of the United States is subject
to UPS and Fedex processing times.
- Once the order is completed, we move onto invoicing each order and submitting the
invoices to the embassy or insurer as necessary. NOTE: If an invoice is needed with
the patient order, please let us know so that we can ensure that one is delivered with
the order.
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